Trust Guarantee for Custom Products at Stores Rabais
Reliability and Durability Guaranteed for Our Products
At Stores Rabais, we are committed to offering you products that are reliable, durable, and elegant. We understand the importance of your investment, and we want to provide you with complete peace of mind with every purchase, whether it be custom blinds or curtains.
30-Day Satisfaction Guarantee
At Stores Rabais, we strive to deliver quality products that meet our customers' expectations. That’s why we offer a 30-day satisfaction guarantee on all our custom blinds and curtains purchased online. If you’re not completely satisfied with your purchase, you can request a return or exchange within 30 days of receiving your order. Please note that all requests must be approved by Stores Rabais before being processed.
Unbeatable Price Guarantee
At Stores Rabais, we are committed to offering you the best prices on the market for your custom window treatments. If you find an equivalent product at a lower price elsewhere, we will match it. This is our promise to offer our customers quality products at the best possible price.
Order Modification or Cancellation
At Stores Rabais, we understand that changing your mind is part of the shopping process, and that’s completely normal. If, after placing your order, you realize that you want to make a change or even cancel it, don’t worry. We are here to make things easy for you!
Contact us within twenty-four (24) hours of your purchase, and we will do everything we can to adjust or cancel your order as per your needs. Your satisfaction is our priority, and we are committed to providing fast and efficient service.
DETAILED WARRANTY
Blinds and Shades from the Stores Rabais Line: Accessible Quality for All
- Control rod and hardware: Lifetime warranty.
- Abnormal fabric wear: 2-year warranty.
- Automatic lift system: 1-year warranty.
- Motorization: 1-year warranty.
Blinds and Shades from the Premium Line: Luxury without Compromise
- Control rod and hardware: Lifetime warranty.
- Abnormal fabric wear: 5-year warranty.
- Automatic lift system: 3-year warranty.
- Motorization: 1-year warranty.
Custom Sheers and Curtains
- Mechanism and accessories: Lifetime warranty.
- Abnormal fabric wear: 2-year warranty.
- Motorization: 1-year warranty.
While we are confident in the quality of our products, some situations are not covered by our warranty:
- Natural fading
- Damage due to improper installation
- Damage related to poor maintenance
- Damage caused by pets or insects
- Damage caused by children
Warranty Conditions
To benefit from our warranty, it is important to keep and provide proof of purchase. Please note that the warranty is non-transferable to another owner.
Phone Orders – Responsibility for Information Provided
When placing an order by phone, it is your responsibility to provide us with accurate information regarding product dimensions and specifications. Upon order confirmation, we strongly encourage you to carefully verify all measurements and product selections. If this information is not validated during the confirmation process, the satisfaction guarantee cannot be applied.
Measurement Guarantee
At Stores Rabais, all our products are custom-made to each customer’s unique specifications. It is therefore essential for the buyer to ensure the accuracy of the measurements provided when ordering. Given the personalized nature of our products, we unfortunately cannot offer refunds or replacements for measurement errors.
However, we are here to assist you! If you have any questions or concerns about measuring, feel free to contact us. Our team of experts will be happy to guide you to ensure everything is taken care of. For additional help, visit our “How to Measure” page, where you’ll find a detailed procedure to ensure accurate measurements.
If, despite everything, you receive a product that does not match the measurements you ordered, contact us at info@storesrabais.com. We will correct the error and replace the affected products free of charge.
Unbeatable Prices and Easy Installation!
At Stores Rabais, we are committed to offering you the best prices on the market for online purchases. Although installation fees are not included, rest assured that our products are designed to be extremely easy to install. This way, you can enjoy your new setup without hassle while saving significant amounts.
In-Home Consultation Guarantee
At Stores Rabais, we offer a free in-home consultation service, allowing you to benefit from the same competitive prices as our online customers. However, in case of after-sales service requests, we ask for customer cooperation to provide the necessary information to address your needs adequately. Our consultants are not required to return to the site after the sale for after-sales service. Rest assured, your request will be handled promptly and efficiently with your cooperation.
Child Safety
At Stores Rabais, the safety of your children is a top priority. That’s why we have taken measures to offer you safe and family-friendly options. Our accessible chain-free mechanisms eliminate any risk of injury or strangulation, ensuring a safe environment for your little ones. You can now dress your windows with complete peace of mind, knowing that you’re making the safest choice for your home.
Your Satisfaction is Our Priority!
We understand the importance of your investment in custom blinds and curtains, which is why we designed this guarantee to give you peace of mind. With Stores Rabais, you benefit from quality products, exceptional service, and a guarantee designed to provide complete satisfaction. You can shop with confidence, we are here to assist you at every step.
Updated October 3, 2024