STORESRABAIS Custom Products Trust Guarantee
Guaranteed Product Reliability and Durability
At STORESRABAIS, we are committed to providing you with products that are reliable, durable, and elegant. We understand the importance of your investments and we want to ensure your complete peace of mind with every purchase, whether it's for custom blinds or custom curtains.
Satisfaction Guarantee – 30 Days
At STORESRABAIS, we are committed to offering quality products that meet our customers' expectations. This is why we offer a 30-day satisfaction guarantee on all our custom blinds and custom curtains purchased online.
If you are not entirely satisfied with your purchase, you can submit a request within 30 days of receiving your order
All requests must be approved by STORESRABAIS before being processed
If approved, the customer will need to return the item at their own expense and will receive a credit to be used at STORESRABAIS
Unbeatable Price Guarantee
At STORESRABAIS, we are committed to offering you the best market price for your custom window treatments. If you find an equivalent product at a lower price elsewhere, we will match that price. This is our promise to offer our customers quality products at the best possible price.
Order Modification or Cancellation
At STORESRABAIS, we know that changing your mind is part of the shopping process, and that's completely normal.
Contact us within twenty-four (24) hours of your purchase for modifications or cancellations
We will do our best to adjust or cancel your order according to your needs
Your satisfaction is our priority
Price Adjustment Policy
We do not offer price adjustments on orders already placed
Promotions and promotional codes are not retroactive
Cannot be applied to purchases made before or after the promotion period
Ensure you enter your code correctly before finalizing the transaction
For any questions or concerns, please contact our customer service at info@storesrabais.com
DETAILED WARRANTY
STORESRABAIS Range Blinds and Shades: Accessible Quality for All
Control Wand and Hardware: Lifetime Warranty
Abnormal Fabric Wear: 2-Year Warranty
Automatic Roller System: 1-Year Warranty
Motorization: 1-Year Warranty
Premium Range Blinds and Shades: Luxury, Without Compromise
Control Wand and Hardware: Lifetime Warranty
Abnormal Fabric Wear: 5-Year Warranty
Automatic Roller System: 3-Year Warranty
Motorization: 1-Year Warranty
Custom Sheers and Curtains
Mechanism and Accessories: Lifetime Warranty
Abnormal Fabric Wear: 2-Year Warranty
Motorization: 1-Year Warranty
While we are confident in the quality of our products, certain situations are not covered by our warranty:
Natural fading
Damage due to improper installation
Damage related to improper maintenance
Damage caused by pets or insects
Damage caused by children
Warranty Conditions
To benefit from our warranty, it is important to keep and provide us with proof of purchase. Please also note that the warranty is non-transferable to another owner.
Phone Orders – Responsibility for Information Provided
When you place an order by phone, it is your responsibility to provide us with accurate information regarding the dimensions and specifications of the products. When confirming your order, we strongly encourage you to carefully verify all measurements and product choices. If this information is not validated during order confirmation, the satisfaction guarantee cannot be applied.
Measurement Guarantee
At STORESRABAIS, all our products are custom-made according to each customer's unique specifications. It is therefore essential that the buyer ensures the accuracy of the measurements provided when placing the order. Given the custom nature of our products, we unfortunately cannot offer a refund or replacement for measurement errors.
However, we are here to help you! If you have any questions or doubts regarding taking measurements, please do not hesitate to contact us. Our team of experts will be pleased to guide you to ensure that everything is properly handled. For additional assistance, consult our How to Measure page, where you will find a detailed procedure to ensure you obtain accurate measurements.
If, despite everything, you receive a product that does not match the measurements you ordered, contact us at info@storesrabais.com. We will correct the error and replace the affected products free of charge.
Unbeatable Prices and Easy Installation!
At STORESRABAIS, we are committed to offering you the best prices on the market for online purchases. Although installation fees are not included, rest assured: our products are designed to be ultra-easy to install. This allows you to enjoy your new window treatments without hassle, while making significant savings.
In-Home Consultation Guarantee
At STORESRABAIS, we offer a free in-home consultation service, allowing you to benefit from the same competitive prices as our online customers. However, in the event of an after-sales service request, we ask for customers' cooperation in providing us with the necessary information to adequately address your requests. Our consultants are not required to return to the premises after the sale for after-sales service. Rest assured, your request will be handled quickly and efficiently thanks to your cooperation.
Child Safety
At STORESRABAIS, your children's safety is an absolute priority. This is why we have taken measures to offer you safe options suitable for families. Our cordless mechanisms eliminate any risk of injury or strangulation, thus ensuring a safe environment for your little ones. You can now dress your windows with complete peace of mind, knowing that you are making the safest choice for your home.
Your Satisfaction is at the Heart of Our Priorities!
We understand the importance of your investment in custom blinds and curtains, which is why we have designed this warranty to give you peace of mind. With STORESRABAIS, you benefit from quality products, exceptional service, and a warranty designed to provide you with complete satisfaction. You can shop with confidence; we are here to support you every step of the way.
Updated October 3, 2024
