Trust Guarantee for Custom Products at STORESRABAIS

Guaranteed product reliability and durability

At STORESRABAIS , we are committed to offering you products that are reliable, durable and stylish. We understand the importance of your investments and we want to ensure you complete peace of mind with every purchase, whether it is custom blinds or curtains .

Satisfaction Guarantee – 30 days

At STORESRABAIS , we are committed to offering quality products that meet the expectations of our customers. That is why we offer a 30-day satisfaction guarantee on all of our custom blinds and custom curtains purchased online. If you are not completely satisfied with your purchase, you can submit a request within 30 days of receiving your order. Please note that all requests must be approved by STORESRABAIS before being processed.

If the satisfaction guarantee is approved by STORESRABAIS, the customer will have to return the item at his own expense and he will receive a credit to use at STORESRABAIS.

Unbeatable Price Guarantee

At STORESRABAIS , we are committed to offering you the best price on the market for your custom window treatments . If you find an equivalent product at a lower price elsewhere, we will match that price. It is our promise to offer our customers quality products, at the best possible price.

Modification or cancellation of an order

At STORESRABAIS we know that changing your mind is part of the purchasing process, and it's completely normal. If, after placing your order, you realize that you want to make a change or even cancel it, don't worry. We're here to make your life easier!

Contact us within twenty-four (24) hours of your purchase, and we will do our best to adjust or cancel your order as needed. Your satisfaction is our priority, and we are committed to providing you with fast and efficient service.

DETAILED WARRANTY:

Fabrics and blinds STORESRABAIS range: Quality accessible to all

  1. Control stick and hardware: Lifetime warranty.
  2. Abnormal wear of the fabric: 2 year warranty.
  3. Automatic lift system: 1 year warranty.
  4. Motorization: 1 year warranty.

Premium Range Fabrics and Blinds: Luxury without compromise

  1. Control stick and hardware: Lifetime warranty.
  2. Abnormal wear of the fabric: 5 year warranty.
  3. Automatic lift system: 3-year warranty.
  4. Motorization: 1 year warranty.

Custom-made curtains and net curtains

  1. Mechanism and accessories: Lifetime warranty.
  2. Abnormal wear of the fabric: 2-year warranty.
  3. Motorization: 1 year warranty.

Although we are confident in the quality of our products, certain situations are not covered by our warranty:

  1. Natural discoloration
  2. Damage due to improper installation
  3. Damage due to poor maintenance
  4. Damage caused by animals or insects
  5. Damage caused by children

Warranty conditions:

To benefit from our warranty, it is important to keep and provide us with proof of purchase. Also note that the warranty is not transferable to another owner.

Telephone orders – Responsibility for information transmitted

When placing an order over the phone, it is your responsibility to provide us with accurate information about product dimensions and specifications. When confirming your order, we strongly encourage you to carefully review all measurements and product selections. Failure to validate this information when confirming your order will result in the satisfaction guarantee not being applied.

Warranty on measurements taken

At STORESRABAIS , all of our products are custom-made to each client's unique specifications. It is therefore essential that the buyer ensures the accuracy of the measurements provided when ordering. Given the custom nature of our products, we unfortunately cannot offer refunds or replacements for measurement errors.

However, we are here to support you! If you have any questions or concerns about taking measurements, please do not hesitate to contact us. Our team of experts will be happy to guide you to ensure that everything is taken care of. For additional help, check out our How to Measure page , where you will find a step-by-step procedure to ensure you get accurate measurements.

If, despite everything, you receive a product that does not correspond to the measurements you ordered, contact us at info@storesrabais.com . We will correct the error and replace the affected products free of charge.

Unbeatable prices and easy installation!

At STORESRABAIS , we are committed to offering you the best prices on the market for online purchases. Although installation costs are not included, rest assured: our products are designed to be ultra easy to install. You will be able to enjoy your new layout without hassle, while making significant savings.

Guaranteed home consultations

At STORESRABAIS , we offer a free home consultation service , allowing you to benefit from the same competitive prices as our online customers. However, in the event of a request for after-sales service, we request the collaboration of customers to provide us with the necessary information to adequately respond to your requests. Our advisors are not required to return to the premises after the sale for after-sales service. Rest assured, your request will be handled quickly and efficiently thanks to your collaboration.

Child Safety

At STORESRABAIS , your children's safety is a top priority. That's why we've taken steps to provide you with safe, family-friendly options. Our chain-free mechanisms eliminate any risk of injury or strangulation, ensuring a safe environment for your little ones. Now you can dress your windows with peace of mind, knowing you're making the safest choice for your home.

Your satisfaction is at the heart of our priorities!

We understand the importance of your investment in custom blinds and curtains , which is why we have designed this guarantee to give you peace of mind. With STORESRABAIS , you benefit from quality products, exceptional service and a guarantee designed to bring you complete satisfaction. You can shop with confidence, we are here to support you every step of the way.

Updated October 3, 2024