Privacy Policy

Personal Data Confidentiality Policy

Last updated: August 25, 2023

We attach great importance to the protection of your personal data and we are committed to respecting your privacy. This privacy policy explains how we collect, use, store and protect your personal data when you use our e-commerce platform and related services. By using our website and services, you agree to the terms of this privacy policy.

Collection and Use of Personal Data

We may collect personal data that you provide directly to us, such as your name, address, email address, telephone number and payment information, when you make purchases or create an account on our website.

We use this data to process your orders, provide you with quality customer service, personalize your shopping experience, inform you about our offers and promotions, and to comply with our legal obligations.

Data Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, disclosure or alteration. However, despite our efforts, no method of transmission over the Internet, or electronic storage system, is completely secure. Therefore, we cannot guarantee the absolute security of your data.

Sharing of Personal Data

We may share your personal data with third parties for the following purposes:

• Payment processing and order fulfillment
• Product suppliers
• Provision of delivery services
• Customer service and support
• Targeted marketing and advertising
• Compliance with legal obligations and government requests

We do not knowingly sell, rent, or share your personal data with third parties for their marketing purposes without your explicit consent.

Cookies and Similar Technologies

We use cookies and other similar technologies to improve your browsing experience on our website, analyze usage trends and personalize content. You can control cookies through your browser settings.

Your Rights

You have the right to access, correct, update or delete your personal data. You can also withdraw your consent at any time for the processing of your personal data. To exercise your rights, please contact us at info@storesrabais.com or via telephone 1-888-721-1375.

Procedures to comply with the elements of this privacy policy:

Retention of Personal Information

Identification of Personal Information: the personal information collected will be classified according to categories and nature (identity, contact details, purchase history, etc.).

Data Security: personal information is stored in secure systems, protected by robust IT security measures.

Data Retention: personal information will be retained in accordance with legal obligations and the purposes for which it was collected for an indefinite period.

Restricted Access: We limit access to personal information to only authorized individuals internally, based on their professional responsibilities.

Destruction of Personal Information

Destruction Methods: We opt for secure destruction methods, such as physical shredding for paper documents and secure erasure for electronic data.

Anonymizing Personal Information

Data that needs to be retained for statistical or research purposes, but no longer requires personal identifiers, will be anonymized.

Anonymized data cannot be re-identified and always protects the confidentiality and privacy of individuals.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page and the "last updated" date will be adjusted accordingly.

Please read this Privacy Policy carefully and contact us if you have any questions or concerns. By using our website, you accept the terms of this Privacy Policy.

Person responsible for personal data:

Quentin Janninelle

E-commerce Director

quentin.janninelle@storesrabais.com