Terms and Conditions

At STORESRABAIS.COM , your satisfaction is our priority. We design custom products, designed to perfectly meet your needs and style. Each order is handled with the utmost care to ensure your complete satisfaction.

Should an unforeseen situation arise, please be assured that we have clear and fair policies in place to support you.

DAMAGED OR DEFECTIVE PRODUCT

Quality is an integral part of our promise. If you receive a damaged or defective product, please write to us at info@storesrabais.com within 15 days of receipt . We will ship you a new part or item, free of charge.

For the return to be valid, please keep the original delivery boxes .
Please note that installation or uninstallation costs are not covered.

Include in your email:

  • Order number
  • Description of the problem
  • Original invoice
  • Photographic or video evidence of the breakage

MEASUREMENTS AND CUSTOM MADE

As our products are designed to your specifications, it is essential to verify the accuracy of the measurements provided. No refunds or replacements can be made in the event of customer measurement errors.

Need help? We're here to guide you. Check out our How to Measure page or contact our team.

If an error is found on our part (measurements delivered different from those ordered), we will replace them free of charge .

PRICES AND PROMOTIONS

We make every effort to offer you competitive prices without compromising on quality.
Our prices are subject to change without notice. Promotional codes cannot be combined .

Only one promo code can be used to subscribe to the newsletter. Failure to do so will result in the order being automatically canceled.

Delivery times

Delivery times provided by STORESRABAIS are provided for informational purposes only and do not constitute a firm guarantee. Although we strive to meet estimated delivery times, circumstances beyond our control—such as transportation delays, weather events, service interruptions, or other force majeure—may arise. Consequently, Stores Rabais cannot be held responsible for any delivery delays attributable to these external factors.

OUR QUALITY GUARANTEE

We believe in the quality of our products, and we guarantee it.

  • BLINDS AND CURTAINS
    Mechanisms and hardware guaranteed for life .
    2-year warranty on abnormal wear of the fabric .
  • MOTORIZED BLINDS
    1 year warranty on the motorization.

Proof of purchase is required. Warranty is non-transferable . Exclusions :

  • Natural discoloration
  • Damage caused by improper installation or maintenance
  • Damage caused by animals, insects or children

MODIFICATION OR CANCELLATION OF ORDER

Changed your mind? No problem.

You can modify or cancel your order within 24 hours of purchase , by writing to us at info@storesrabais.com .

CHILD SAFETY

To ensure a safe environment, we favor mechanisms without accessible chains, reducing the risk of injury or strangulation.

PRIVACY AND DATA

We use cookies and logs to:

  • Improve your experience
  • Generate statistics
  • Offer personalized content

The data collected may be shared with partners only within the framework of:

  • From sending your order
  • Newsletters and promotional offers
  • Targeted digital advertising

You can exercise your right of opposition or withdrawal at any time by writing to info@storesrabais.com .