Get answers to your questions

General Orders Payments Shipping
There are no deductions to make. Simply enter your actual measurements and we will take care of the deductions for you so that your blinds fit perfectly into your window frame.
Our products are known to be very easy to install. Here is our installation guide and a video that will help you with the installation (link to installation guide). Our customer service is also at your disposal if you have any questions.
Our products are easy to maintain. We recommend that you dust them gently or simply wipe them with a well wrung out cloth.
Our products are easy to maintain. We recommend that you dust them gently or simply wipe them with a well wrung out cloth.
We recommend that you follow the care instructions on your curtains. Normally, it is sufficient to wash them in the washer on a delicate cycle and hang them to dry. You can also use the services of a cleaner.
In order to satisfy your highest expectations, we offer a satisfaction guarantee on all our products. In addition, manual mechanisms and hardware are guaranteed for life on all our products. We also offer a two (2) year warranty on the motorization. For more details on the warranties offered, we invite you to visit the warranty section (add warranty section)
No need for a professional, you will simply need a few tools and that's it. Moreover, we will guide you through these steps by phone, via our website or by email. We also invite you to visit our website in the "measurements" and "installation" sections (put the links)
Since we only offer custom products, you will have 24 hours after placing your order to make some changes.
We can quickly send you fabric samples for your choice of fabrics or curtains. Simply complete the sample request form and the samples will be delivered to your home. With them, it will be easy for you to choose the colour that best suits your decor (link to sample request)
We accept credit cards, via paypal or paybright
Since we offer custom-made products according to your criteria, we estimate a delivery time of 4 to 6 weeks
Shipping is free for all orders over 250$ before taxes for Canada and the United States. For orders under 250$ before taxes a fixed fee of 39$ plus taxes is applicable.
In order to avoid any theft of the package, a signature will be required upon receipt of the package. However, you have the option of unloading the signature request during your purchase.
As soon as your order is finalized by production, you will receive a tracking number by email as well as the carrier information.